Car Key & Remote FAQs
Clear answers to common questions about identifying, ordering and returning replacement car keys, remotes and locksmith supplies.
How do I identify the right replacement key or remote?
Start with the vehicle make, model and year. Then compare the FCC ID, button layout and vehicle configuration with the product listing. If you have the original remote, its visible identifiers can help narrow the match. You can also use Find My Key or contact us before ordering.
Does having power locks mean my vehicle has keyless entry?
Not necessarily. Confirm keyless-entry equipment from your existing remote, the vehicle documentation or a qualified automotive service provider. Do not use power locks alone as a fitment confirmation.
Will the key or remote need programming or cutting?
Many replacement keys, remotes and smart keys require programming, cutting or both. Requirements vary by vehicle and equipment. Confirm the required service and its cost with a qualified automotive locksmith or service provider before ordering.
Can I program a replacement remote myself?
Some vehicles and products may have an available self-programming procedure, while others require specialized equipment or professional programming. Check the applicable product information and vehicle documentation, or consult a qualified automotive locksmith, before relying on self-programming.
Can I use VIN lookup to find a compatible item?
VIN lookup is available to registered customers. Registration keeps a fitment request connected to the correct customer record and support history. Review the returned vehicle information and product identifiers before purchase.
What should I send if I am unsure before ordering?
Send the vehicle make, model and year, along with the FCC ID and button layout from the existing remote when available. Photos and any part identifiers you can verify may also help us review the request. Use our contact form for assistance.
What shipping options do you offer?
We ship only within the United States. Choose USPS Ground Advantage for free or FedEx Priority 2-Day for an additional $12.50 at checkout. Tracking is sent when an order ships.
What is the return policy?
You have 30 calendar days from delivery to return an item in pristine, unused, unaltered condition with its original packaging and included components. Ship it back to us and we will issue a full refund for the returned item after it is received and inspected. See the complete Shipping & Returns policy.
Do you offer wholesale accounts?
Yes. Wholesale accounts are for qualified trade buyers with a minimum expected purchase volume of $1,000 per month and business verification. Visit Wholesale or choose “Wholesale” in the contact form to get started.